Help Centre

Click Register at the top right of any page. Enter your name, email address, and a password. We will send you a verification code — enter it to activate your account.

Yes. Creating an account is completely free. Some courses are free to enrol in; others require a one-time purchase. You can browse all course details without an account.

Yes. The platform is fully responsive and works on any modern browser, including mobile. Video lessons stream directly from YouTube, so a stable internet connection is recommended.

Open any course page and click the Enrol button. For free courses, access is granted immediately. For paid courses, you will be prompted to complete payment first.

Absolutely. Your progress is saved automatically every few seconds while you watch. When you return to a video, you can continue from where you left off.

No. Once you enrol in a course, you have lifetime access to the content.

The platform tracks how much of each video you have watched and whether you have completed it. A video is marked complete when you reach 90% or watch to the end. Your overall course progress is shown on the course overview page.

Course certificates are awarded automatically when you complete all required videos in a course that has certification enabled. You can download or share your certificate from the Certificates section of your dashboard.

Yes. Each certificate has a unique code that anyone can use to verify its authenticity on our platform.

Yes. From the Certificates page, click the Share button on any certificate to get a shareable link and LinkedIn-ready format.

We accept M-Pesa (Kenya), card payments, and bank transfers for institutional orders. Payment is processed securely — UPEO Academy never stores your card details.

If you have not watched more than 10% of the course content, you may request a refund within 7 days of purchase. Contact us at support@upeo.academy with your order details.

Yes. We offer bulk enrolment packages for teams and organisations. Contact us at partners@upeo.academy for a quote.

Go to the Login page and click Forgot password. Enter the email address on your account and we will send a reset link.

Log in and navigate to Profile Settings from the left sidebar. You can update your name, username, headline, bio, company, and country.

To delete your account and all associated data, email support@upeo.academy from the address on your account. We will process the request within 30 days in line with our privacy policy.